Customer Experience Representative

Rob Swanson Media is a division of Real Estate From Anywhere, a US-based direct response, information and software publishing company located in Westminster, CO.

We create and sell information and software products online such as downloadable PDF manuals, video and audio training courses and subscription-based software.

If you have a natural “kindness” and know how to smile through the phone and on email, this might be the right position for you.

We are looking for a full-time Customer Experience Rep to join our Support Team and work from our Westminster, CO office. This position interacts directly with our customers on a daily basis assisting them both during and after purchasing a product.

You must be proficient on the computer and have naturally excellent written and verbal communication. A working knowledge of MS Excel and MS Word is a must and you have to be a quick learner of our software CRM which you will support.

Job Summary:

> Interact with customers via tickets in our support center and over the phone

> Help customers troubleshoot and gain access to products they've purchased

> Onboard customers to help them begin using software they've purchased

> Track open tickets, follow-up as needed and work to resolve any issues

> Be the friendly voice of the company in all communication with customers

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We’re a small team of about 20 and we need another AWESOME person to join our team and work with our customers.

We all work well together and have fun doing what we do.

We’re pretty sure you won’t get bored and we’ll help you learn everything we do.

If you have a track-record of customer service/support experience and want to get out of “big corporate” control, this could be a fun and exciting career change for you.

You have to be:

> nice (no grumps)
> smart (enough said)
> motivated (right?)
> a researcher
> self-starting
> detail oriented
> a good troubleshooter
> someone that smiles

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If you love the idea of helping people solve problems and get a lot of “Thank You’s”, we should talk. We value everyone on our team because we all add value and make an impact for our customers.

So to get this ball rolling, tell us why you rock in all of the areas listed above and why we’d be idiots not to talk to you.

We’re a small team, but we offer full BENEFITS including a:

 -competitive compensation
- 100% company paid health plan
- vacation and personal days
- paid holiday time off and
- the chance to work with super cool people :)

If you join our team, you won’t get lost inside a big corporate setting (i.e. there are no employee numbers or badges here), you’ll know our names from the other Support Team members to the CEO...and we’ll know yours.

To get the process started, apply after reading the following:

1. Include A cover letter with salary requirements / contact information
2. Your resume, please attach as a PDF (even though we may not read it)
3. The description of how you meet every bullet item listed above

We look forward to hearing from you soon!